Policy
In addition to this policy you should also refer to our general Terms & Conditions of sale.
Return Policy
We know that you will be pleased with your purchases from wizardprice.com. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We inspect and where applicable test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. In the case of non-electrical products which will not be covered by a manufacturers warranty,wizardprice.com will specify the warranty period applicable to the product.
Graded stock (Used)
Please note that our graded (used) stock is sold with 90 calendar days warranty only unless stated otherwise, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us this means that the seals and packaging must be intact. Should this not be the case then we deduct a 15% restocking and handling fee to cover the reduced condition and subsequent loss that will occur. In addition due to the nature of the product we are unable to take back any software purchases, please ensure that you have purchased the correct item. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at WIZARDPRICE.COM, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations as previously and does not apply to business customers.
To submit a return online, please login to retrieve order history.
